Diner frustration grows as restaurant reservation platforms multiply
7 reported
A single-source report from Eater describes growing frustration among diners in New York City as restaurants increasingly switch between multiple reservation platforms, including Resy, OpenTable, DoorDash Reservations, and Google Reserve. The article notes that restaurants such as Bong, Wild Cherry, Adda, and Swoony’s each use different systems, forcing diners to track which app each venue uses. The report states that in September 2025, DoorDash entered the reservations niche after acquiring SevenRooms, and that Amex folded Tock into Resy earlier this year, adding about 8,000 venues. The article also mentions that Amex is in the process of acquiring European platform TheFork, which could put it ahead of OpenTable globally. While the report acknowledges some benefits for restaurant operators and diners with specific credit cards, it describes the overall experience for the average diner as increasingly tedious and requiring cross-referencing across multiple apps.
What’s reported
The article reports that restaurants in New York City are switching between reservation platforms including Resy, OpenTable, DoorDash Reservations, and Google Reserve.
In September 2025, DoorDash announced its entry into the reservations niche after acquiring SevenRooms.
Amex folded Tock into Resy earlier this year, adding about 8,000 venues to Resy’s offerings.
Amex is in the process of acquiring European platform TheFork, which could put it ahead of OpenTable in global restaurant numbers.
OpenTable has more than 60,000 restaurants using its platform.
The article states that increased competition between platforms has led to perks for diners with specific credit cards.
The Eater app now offers the ability to book reservations across multiple platforms.
Key figures
Kristen Hawley of Expedite, reported on Amex’s acquisition of TheFork.
Melissa McCart of Eater NY, commented on perks for diners.
Sources: eater.com
