Salesforce to acquire AI customer service platform Fin for $3.6 billion
7 reported
Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Fin, formerly known as Intercom, offers an AI agent that can resolve customer queries across channels including live chat, WhatsApp, SMS, phone calls, and Slack. Salesforce stated it intends to use Fin’s team and technology to improve Agentforce, its existing enterprise platform for building custom AI agents. The transaction is expected to close in the last quarter of Salesforce’s 2027 fiscal year, which falls in early 2027 due to the company’s financial reporting schedule. Fin co-founder and CEO Eoghan McCabe wrote on X that he will remain CEO and that little will practically change for customers.
What’s reported
Salesforce announced the acquisition of Fin for $3.6 billion on June 15, 2026.
Fin was formerly known as Intercom.
Fin’s AI agent resolves customer queries across live chat, WhatsApp, SMS, phone calls, Slack, and more.
Salesforce plans to use Fin’s team and technology to improve its Agentforce platform.
Salesforce CEO Marc Benioff stated the acquisition will help companies accelerate time to value with trusted agents.
The transaction is expected to close in the last quarter of Salesforce’s 2027 fiscal year, which is in early 2027.
Fin co-founder and CEO Eoghan McCabe stated he will remain CEO and that little will practically change for customers.
Key figures
Marc Benioff, Salesforce CEO
Eoghan McCabe, Fin co-founder and CEO
Sources: TechCrunch
