Diner frustration grows as restaurant reservation platforms multiply
8 reported
A single-source report from Eater describes growing frustration among diners in New York City as restaurants increasingly switch between multiple reservation platforms, including Resy, OpenTable, DoorDash Reservations, and SevenRooms. The article notes that restaurants such as Bong, Wild Cherry, Adda, and Swoony’s use different platforms, requiring diners to track which app each restaurant uses. The report states that in late 2024, many restaurants began switching from Resy to OpenTable, and in September 2025, DoorDash entered the reservations market after acquiring SevenRooms. Earlier in 2026, American Express folded Tock into Resy, adding about 8,000 venues, and is reportedly acquiring European platform TheFork. The article acknowledges some benefits for restaurants and diners, such as more choices and exclusive perks tied to credit cards, but emphasizes the inconvenience for users without premium cards.
What’s reported
The article reports that restaurants in New York City are switching between multiple reservation platforms, including Resy, OpenTable, DoorDash Reservations, and SevenRooms.
In late 2024, many restaurants began switching from Resy to OpenTable, attracted by promises of improved technology and financial incentives.
In September 2025, DoorDash announced its entry into the reservations market after acquiring SevenRooms.
American Express folded Tock into Resy earlier in 2026, adding about 8,000 venues.
American Express is reportedly acquiring European platform TheFork, which could surpass OpenTable in global restaurant numbers.
OpenTable has more than 60,000 restaurants using its platform.
The article notes that increased competition gives restaurants more choices and offers diners perks tied to specific credit cards.
The Eater app now allows booking across multiple platforms.
Key figures
Kristen Hawley, reporter for Expedite, cited as reporting on American Express’s acquisition of TheFork.
Melissa McCart, Eater NY writer, cited for noting diner perks from increased competition.
Sources: eater.com
